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UK Financial Ombudsman Revamps Complaints Rules

By Alex Davidson

The Financial Ombudsman Service introduced measures on Tuesday to improve how it rules on complaints between consumers and businesses.


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Top Stories
  • The match ball is seen in close-up during a Championship match at the Riverside Stadium in Middlesbrough, United Kingdom.
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    Insurers Sue To Block Syngenta Parkinson's Suit Coverage

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  • CBRE Alleges Foul Play In Tower Rent Fight Trial

    By Ronan Barnard

    Real estate investment giant CBRE accused an asset manager at the start of a London trial Tuesday of manipulating the valuation of the Finance Tower in Brussels in order to avoid triggering a loan agreement's threshold.

  • Ex-Goodwin Lawyer's Plea Date Set For Insider Trading Case

    By Robbie Kalus

    A former mergers and acquisitions solicitor at Goodwin Procter appeared at a London court on charges of insider trading on Tuesday, when his plea date was adjourned by a month.

  • Police Watchdog Probes Detective's Alleged AI Misuse

    By Eddie Beaver

    The police complaints watchdog disclosed Tuesday that it has launched an investigation into a senior detective for alleged gross misconduct over their use of artificial intelligence in breach of workplace guidelines.

  • Gunnercooke Denies Botching Settlement Over HBOS Fraud

    By Eddie Beaver

    Gunnercooke has denied costing a family £4.7 million ($6.3 million) by bungling a settlement reached in the wake of their bankruptcies over a £245 million fraud against HBOS, arguing that the deal reflected what it was instructed to do.

  • FCA Selects Growth Cos. For Support, Identifies Wider Failings

    By Alex Davidson

    The Financial Conduct Authority said Monday that the first five companies it solely regulates have joined its scale-up unit for tailored growth support as it identifies shortcomings in how some sectors manage expansion, including in their use of artificial intelligence.

  • Energy Biz Serica Won't Boost £146M Offer For Rival Pharos

    By Tom Fish

    Serica said Monday that its £146 million ($197 million) offer for rival oil producer Pharos Energy is "final" and will not be increased, despite facing a higher competing bid.

  • Beazley Syndicates Sued Over COVID Biz Interruption Cover

    By Joel Poultney

    A group of 11 British health and beauty clinics has accused two Lloyd's of London insurance syndicates managed by Beazley of failing to pay out for business interruption losses they claim to have suffered during the COVID-19 pandemic.

  • Azeri Oil Biz Wins Bid To Pursue $300M Awards Claim In UK

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    A London court ruled Friday that an Azerbaijani state-owned oil company can pursue claims in England against the founder of a Turkish shipping group for allegedly moving assets to avoid paying about $308 million owed under arbitration awards.

  • Former LC&F Boss Fails To Cut Sentence For Contempt

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    The former chief executive of London Capital & Finance failed to have his six-month prison term for breaching a restraint order reduced on Friday when a London appellate court said it could "find no fault" with the sentence.

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    By Alex Davidson

    The Financial Conduct Authority said Friday it is applying increased scrutiny to some businesses it registers for anti-money laundering purposes amid growing concerns that their weak internal controls allow financial crime.

  • Cooke Young Strikes Out Bankrupt Client's £20M Counterclaim

    By Robbie Kalus

    Cooke Young & Keidan has defeated a £20 million ($27 million) professional negligence counterclaim brought by a former client in a row over the firm's demand for fees that arose from its representation of the businessman in his legal dispute with a bank.

  • Innsworth Drops Merricks Arbitration Claim After £63M Payout

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    Litigation funder Innsworth Capital has dropped its arbitration claim against Walter Merricks over his decision to settle the Mastercard swipe fees case for £200 million ($270 million), clearing the way for compensation to be distributed to consumers.

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  • UK Litigation Roundup: Here's What You Missed In London
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  • Azeri Oil Biz Wins Bid To Pursue $300M Awards Claim In UK
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From The Courtroom

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Expert Analysis

  • Vaïk Müller
    EU Ruling Creates Clear Separation Of Sanctions, AML Risks
    A recent ruling from the Court of Justice of the European Union bars banks from automatically denying basic payment accounts based o... (read more)
  • Sam Cooper
    UK Bill Would Transform Commercial Payments Terms
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  • Manita Rawat
    Who Owns The Data Behind The Beautiful Game?
    Every match at the 2026 FIFA World Cup generates enormous volumes of information that can improve performance, enhance fan engagemen... (read more)
  • Katalin Horváth
    EU AI Omnibus Makes Key Changes But Leaves Uncertainties
    The European Council and Parliament’s recent provisional agreement on the artificial intelligence omnibus delivers some simplificati... (read more)
  • Clemens York
    EU Foreign Subsidies Report Offers Chance To Take Stock
    The European Union’s forthcoming review of the Foreign Subsidies Regulation, revealing reassuringly low intervention rates but a bur... (read more)
  • Read More Expert Analysis

 
 
 

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