UK Energy Company Fined £8.9M For Inaccurate Billing

Law360, London (January 29, 2020, 11:29 AM GMT) -- Britain’s second biggest energy supplier has agreed to pay £8.9 million ($11.6 million) after it was found to have issued incorrect information to customers over four years, the industry regulator said Wednesday.

Ovo Energy charged more than half a million customers the wrong amount, the Office of Gas and Electricity Markets, Britain’s energy watchdog, said. Some customers did not receive an annual bill at all.

Ofgem said the problems occurred because of faults with Ovo’s IT systems. The company has agreed to pay £8.9 million into a voluntary redress fund to compensate “vulnerable customers” in a settlement package.

“These breaches occurred while...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Beta
Ask a question!