Groupon To Improve Customer Service After Watchdog Probe

By Lucia Osborne-Crowley (October 8, 2021, 11:42 AM BST) -- Discount shopping website Groupon has committed to improving its refund policy and customer service practices after being handed warnings, the competition watchdog said on Friday.

The Competition and Markets Authority said Groupon has agreed to ensure its product descriptions are accurate. (iStock) The Competition and Markets Authority said it has secured an agreement from Groupon that the site will offer refunds to customers who had missed out on refunds they were legally entitled to. The CMA also said the company had committed to ensuring that its descriptions of products are accurate.

The deal was agreed after warnings from the CMA that...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!