6 Top UK Banks Broke Retail Rules, Says Regulator

By Alex Davidson (July 22, 2022, 6:18 PM BST) -- The U.K. competition regulator said Friday six top U.K. banks broke its rules by giving customers incorrect information that often could lead to wrong product decisions, while Metro Bank overcharged some customers on overdrafts.

NatWest, Barclays and HSBC as well as Metro Bank, Lloyds Banking Group and Bank of Ireland breached retail banking rules set by the Competition and Markets Authority in 2017 in ways it finds serious.

Adam Land, senior director at the CMA, said it was "very disappointing" that these six major banks have failed to uphold the rules in place for five years.

"Customers have been let down,...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.

  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!


Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!