4 Effective Ways To Prioritize Client Advocacy

Law360 (April 8, 2021, 4:29 PM EDT) -- Human-centric experiences are critical if you work in law. However, such experiences are not always prevalent.

In fact, a 2016 American Bar Association study on firm intake processes reported that prospective clients who call law firms only get a human answer 65% of the time and only speak with an actual attorney 9% of the time.[1]

The most basic form of client advocacy is being there when your clients are most vulnerable, even before they're clients. But it's certainly not where client advocacy stops — especially right now, a time when clients feel more vulnerable and disconnected than ever before. This...

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