Backlog Grows As UK Financial Ombudsman Sees Case Surge
Law360, London (January 23, 2019, 2:08 AM GMT) -- Consumers are waiting three times longer for the U.K.'s financial ombudsman to rule on their complaints since the organization was overhauled two years ago, amid a tenfold increase in the backlog of unresolved cases and a surge in new cases, lawmakers revealed Tuesday.
A whistleblower within the Financial Ombudsman Service disclosed in a letter to MPs that about 30,000 consumer complaint cases had yet to be assigned to a caseworker and an additional 8,000 were awaiting adjudication, lawmakers on the Treasury select committee told FOS chief executive Caroline Wayman during a hearing.
Wayman did not dispute the figures and disclosed that there...
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