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Expert Analysis

Unpacking FCC's Proposed Rules For Offshore Call Centers

By Leslie Bender, Michael Bahar and Jonathan Freimann ( April 2, 2026, 3:20 PM EDT) -- In a sweeping regulatory move with significant potential implications for companies that rely on offshore customer service operations, the Federal Communications Commission released a notice of proposed rulemaking[1] on March 27, that, if finalized as proposed, would significantly restrict the use of foreign call centers and impose new disclosure, data handling and reporting obligations.[2]...

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